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Free PDF 2026 Salesforce Pass-Sure AI-201: Salesforce Certified Agentforce Specialist Valid Test Answers

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Salesforce Certified Agentforce Specialist Sample Questions (Q212-Q217):

NEW QUESTION # 212
Universal Container's internal auditing team asks An Agentforce to verify that address information is properly masked in the prompt being generated. How should the Agentforce Specialist verify the privacy of the masked data in the Einstein Trust Layer?

A. Enable data encryption on the address field
B. Review the platform event logs
C. Inspect the AI audit trail

Answer: C

Explanation:
The AI audit trail in Salesforce provides a detailed log of AI activities, including the data used, its handling, and masking procedures applied in the Einstein Trust Layer. It allows the Agentforce Specialist to inspect and verify that sensitive data, such as addresses, is appropriately masked before being used in prompts or outputs.
Enable data encryption on the address field: While encryption ensures data security at rest or in transit, it does not verify masking in AI operations.
Review the platform event logs: Platform event logs capture system events but do not specifically focus on the handling or masking of sensitive data in AI processes.
Inspect the AI audit trail: This is the most relevant option, as it provides visibility into how data is processed and masked in AI activities.

NEW QUESTION # 213
Support agents at Universal Containers are using Agentforce to find troubleshooting information.
They've reported that the agent frequently provides knowledge articles that are outdated, even when newer versions of the articles are available. The administrator has confirmed that all articles are correctly chunked and indexed. Which configuration change in the Data Cloud hybrid search index best addresses this problem?

A. Disable the keyword index to rely solely on the vector index.
B. Add a ranking factor for regency based on the LastModifiedDate field.
C. Switch the chunking strategy from section-aware to fixed-size.

Answer: B

Explanation:
The AgentForce Data Cloud Retrieval and Ranking Guide highlights that when outdated Knowledge articles appear before newer ones, administrators should configure ranking factors that prioritize content based on recency. The documentation specifies: "Adding a recency ranking factor using the LastModifiedDate or LastPublishedDate fields ensures the retrieval prioritizes the most up-to-date documents, improving response relevance."

NEW QUESTION # 214
Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities.

A. Matched opportunities were created in the last 12 months.
B. Matched opportunities have a status of Closed Won from the last 12 months.
C. Matched opportunities are limited to the same account.

Answer: B

NEW QUESTION # 215
Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of its agents prior to deploying them in production. UC would like to efficiently test a large and repeatable number of utterances. What should the Agentforce Specialist recommend?

A. Leverage the Agent Large Language Model (LLM) UI and test UC's agents with different utterances prior to activating the agent.
B. Create a CSV file with UC's test cases in Agentforce Testing Center using the testing template.
C. Deploy the agent in a QA sandbox environment and review the Utterance Analysis reports to review effectiveness.

Answer: B

Explanation:
The goal of Universal Containers (UC) is to test its Agentforce agents for effectiveness, reliability, and trust before production deployment, with a focus on efficiently handling a large and repeatable number of utterances. Let's evaluate each option against this requirement and Salesforce's official Agentforce tools and best practices.

NEW QUESTION # 216
Universal Containers has a custom Agent action calling a flow to retrieve the real-time status of an order from the order fulfillment system. For the given flow, what should the Agentforce Specialist consider about the running user's data access?

A. The flow must have the "with sharing" permission selected m the advanced settings for the permissions, field-level security, and sharing settings to be respected.
B. The custom action adheres to the permissions, held-level security, and sharing settings configured in the flow.
C. The Agent will always run flows in system mode so the running user's data access will not affect the data returned.

Answer: B

Explanation:
When a flow is invoked via a custom Agent action, its data access depends on the flow's runtime configuration, not system mode by default. Salesforce flows can be configured to respect the running user's permissions and sharing settings:
If the flow is set to "Run as the User Who Launched the Flow" (enabled in Flow Settings), it adheres to the user's permissions, field-level security (FLS), and sharing rules.

NEW QUESTION # 217
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